Welcome to Sumsque HMB Global Wholesale Grocer

General Terms and Conditions (We do not deliver any products)

Innovative Retail Concepts Pvt Ltd (‘Sumsquehmbglobal’) manages and operates the mobile application and website ‘Sumsquehmbglobal.com'  (defined below) (collectively includes the ‘Services’). These General Terms & Conditions (‘General T&Cs’), its subsets, and other policies (including but not limited to the Cancellation & Refund Policy and Privacy Policy) govern your use of Sumsquehmbglobal and the Platform. As a visitor of the Platform/Customer (‘you’), you are advised to read these General T&C’s carefully. By accessing the Services provided by the Platform, you agree to the terms provided in these General T&Cs.

We do not deliver any products.

Sumsquehmbglobal may at any time modify/amend these General T&Cs without any prior notification to you. You are advised to regularly review these General T&Cs for any updates or modifications. In the event the modified terms are not acceptable to you, you may discontinue using the Services. However, if you continue to use the Platform and Services, you shall be deemed to have agreed to accept and abide by the modified General T&Cs. We do not deliver any products.

1. Personal Information

As part of the registration process on the Platform, Sumsquehmbglobal may collect the following personally identifiable information about you: First and last name, email address and alternate email address, mobile number, contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) and your browsing information on the Platform.

2. Eligibility

Access to the Services would be available only to selected locations in India. People who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including undischarged insolvents etc. are not eligible to use the Platform. If you are a minor, i.e. under the age of 18 years but at least 13 years of age, you may use the Services (except our Wallet (upcoming)) only under the supervision of a parent or legal guardian who agrees to be bound by these General T&Cs. If your age is below 18 years, you are prohibited from purchasing any product which is for adult consumption and the sale of which to minors is prohibited.

3. Account & Registration Obligations

3.1 shall have to register and log in to place orders on the Platform. By registering to the use of Platform, Sumsquehmbglobal, use of which shall be governed by our Wallet (upcoming) T&Cs as provided below.

3.2 You need to ensure your account and registration details are correct and updated for communications related to your purchases from the Platform. You are permitted to have only one Sumsquehmbglobal account and are not permitted to create multiple accounts. Sumsquehmbglobal reserves the right to suspend such multiple accounts without being liable for any compensation. By agreeing to these General T&Cs, you agree to receive promotional communication and newsletters upon registration. You may opt out either by unsubscribing from the ‘My Account’ section or by contacting our customer care through details as provided hereunder.

4. Pricing

Unless otherwise specified elsewhere, all the products listed on the Platform will be sold at MRP. The prices mentioned at the time of ordering will be the prices charged on the date or time of the delivery. Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. Sumsquehmbglobal follows a True Weight Policy (‘True Weight Policy’) with respect to fresh fruits and vegetables. Under the True Weight Policy, the price for fresh fruits and vegetables is only descriptive in nature and may vary based on the actual weight of the fresh fruits/vegetables ordered by you.

5. Cancellation by Platform/Customer

You can cancel your order until the cancellation option is available in the order details page. In such a case, Sumsquehmbglobal will refund any payment already made by you for the order. If Sumsquehmbglobal suspects any fraudulent transaction by any customer or any transaction that defies the terms & conditions of using the Platform, Sumsquehmbglobal, at its sole discretion, could cancel such orders. Sumsquehmbglobal will maintain a negative list of all fraudulent transactions and customers. Sumsquehmbglobal would deny access to them or cancel any orders placed by them.

**We do not deliver any products,**

6. Account & Registration Obligations

6.1. The Return & Exchange Policy applies to the products purchased from and delivered by Sumsquehmbglobal and entitles customers to return products for a refund or exchange the product for a replacement within its eligible return/exchange window, unless the product is identified as non-returnable and/or non-exchangeable on the Product Description Page.

6.2. The Return & Exchange window of product(s) (if applicable) may We deliver any product vary and will be visible on the Product Description Page of that product..

6.3. Please note that returns and exchanges as per this Return & Exchange policy will be accepted and processed only if

Product(s) are not different from what was  picked up our store.

Sumsquehmbglobal has inspected the Product and is satisfied that the Product does not have any of the above mentioned issues/concerns

6.4. Exclusions:

Products marked non-returnable or non-exchangeable in the Product Description page. For such products, please contact the brand's service centre or manufacturer directly, as may be indicated on the Product Description Page and/or the product packaging

Products beyond the specified return or exchange period

Products sold by third party Sellers/Third Party Service Providers (defined below).

6.5. In an unlikely event of damaged, defective, near expiry, or wrong product being delivered to you, contact us and help us understand and address your concerns.

6.6. Refunds for returned products will be processed to the customer’s our Wallet (upcoming) by default, unless requested otherwise by the customer, in which case such refund will be processed to the source payment account. Any refunds related to Third Party Service Provider’s Products will be processed to the original source account as per the Seller’s policies. You are requested to refer to the specific terms and conditions as applicable to the Products sold by Third Party Service Providers on Sumsquehmbglobal.

6.7. Sumsquehmbglobal is entitled to warn, suspend, block, or terminate accounts of customers found to be misusing this policy or taking advantage of instances, including, but not limited to:

Excessive returns or exchanges

Frequent order cancellations

Repeatedly rejecting delivery of confirmed orders

Customer behaviour in contravention of our Terms & Conditions

6.8. For any additional queries related to refunds, returns and exchange, please write to info@sumsquehmbglobal.com or reach out to our customer support.

7. You Agree and Confirm

7.1. That in the event a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Sumsquehmbglobal for redelivery shall be claimed from you.

7.2. That you will use the services provided by the Platform, its affiliates, consultants, and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Platform.

7.3. You will provide authentic information in all instances where such information is requested of you. Sumsquehmbglobal reserves the right to confirm and validate the information and other details provided by you at any point in time. If, upon confirmation, your details are found false, Sumsquehmbglobal has the right in its sole discretion to reject the registration and debar you from using the Services.

7.4. You authorise Sumsquehmbglobal to contact you through the communication details provided by you for any transactional purposes related to your order/account.

7.5. That you are accessing the Services available on this Platform and transacting at your sole risk. You are using your best and prudent judgment before entering into any transaction through this Platform.

7.6. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

7.7. That before placing an order, you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the product’s description.

7.8. That transactions made through the Platform may be subject to additional charges such as delivery, handling, convenience, surge, small cart, or other applicable fees based on factors like order value, time of day, demand, or item type. These charges may vary by location and will be displayed at checkout for your review. By placing an order, you agree to pay any such applicable charges as part of the total order value.

8. You may not use the Platform for any of the following purposes:

8.1. Disseminating any unlawful, harassing, libellous, blasphemous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

8.2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

8.3. Gaining unauthorised access to other computer systems.

8.4. Interfering with any other person's use or enjoyment of the Platform.

8.5. Breaching any applicable laws;

8.6. Interfering with or disrupting networks connected to the Platform.

8.7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

9. No Endorsement

Sumsquehmbglobal does not endorse, promote or warrant any goods and/or services that might be or proposed to be bought/availed using the Platform and Services.

10. Your Obligations:

10.1. You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.

10.2. You will not engage in any form of antisocial, disrupting, or destructive acts, including ‘flaming’, ‘spamming’, ‘flooding’, ‘trolling’, and ‘griefing’ as those terms are commonly understood and used on the Internet.

10.3. You will not discriminate against any third-party service providers, delivery persons, other buyers, etc, based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other metric which is deemed to be unlawful under applicable laws. Any credible proof of such discrimination, including any refusal to provide or receive goods or services based on the above metrics, whether alone or in conjunction with any other metric, whether lawful or unlawful, shall render you liable to lose access to the Platform immediately. You will not have any claim towards, and Sumsquehmbglobal will not have any liability towards any termination which is undertaken as a result of the aforementioned event. You are expected to respect the dignity and diversity of delivery partners and also enable the provision of a secure and fearless gig/ platform work environment for the delivery partners, including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. Sumsquehmbglobal reserves the right to withhold your access to the Platform and otherwise limit your access to the Platform at our absolute discretion if you behave with a delivery partner in a manner that is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/compensation claimed by any delivery partner, shall be to your account entirely.

10.4. Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties. The Platform is intended to be a platform for end-consumers desirous of purchasing product(s)/availing services for domestic/ self-consumption. If you are a retailer, institution, wholesaler or any other business-to-business user, you are not eligible to use the Platform.

10.5. The Platform and Services availability is subject to the maintenance of an active mobile number or internet connection with an associated telecom provider, and you are solely responsible for all liability arising from unavailability of the Platform due to a deficient mobile handset or the internet service provider not being able to support operations of the Platform and Services.

10.6. You shall be solely responsible for the confidentiality, safety and security of the Password. You shall be the sole owner of the Password and shall be responsible for the consequences arising out of the disclosure of the Password and/or the unauthorised use of the Platform and Services. In case the Password is lost or misplaced, you shall promptly inform Sumsquehmbglobal by calling on the customer care number, where after the existing Password will be barred and a new Password will be issued to you after necessary validation. In case the mobile phone/SIM card/mobile number associated with your Sumsquehmbglobal account is lost/stolen/misplaced/no longer in your control, you shall promptly inform Sumsquehmbglobal. Sumsquehmbglobal will, upon receipt of such information, block the relevant account.

10.7. As Sumsquehmbglobal is providing Services in the selected cities of India only, it has complied with applicable laws of India in making the Platform and its content available to you. In the event the Platform is accessed from outside India or outside our delivery zones, it shall be entirely at your risk.

10.8. You acknowledge and understand that the Platform and the Services are linked to your mobile number, and you shall be solely responsible for any liability arising out of the loss/theft/misuse of the mobile number or deactivation of mobile connection by the concerned telecom service provider.

10.9. You shall not use any ‘deep-link’, ‘page-scrape’, ‘robot’, ‘spider’ or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. Sumsquehmbglobal reserves its right to prohibit any such activity.

10.10. You shall not attempt to gain unauthorised access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, ‘password mining’ or any other illegitimate means.

10.11. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name ‘Sumsquehmbglobal’, or otherwise engage in any conduct or action that might tarnish the image or reputation, of Sumsquehmbglobal or Third Party Service Providers on this Platform or otherwise tarnish or dilute any Sumsquehmbglobal’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Sumsquehmbglobal’s systems or networks, or any systems or networks connected to Sumsquehmbglobal.

10.12. You acknowledge that the delivery time quoted at the time of confirming the order is an approximate estimate and may vary due to operational exigencies, and Sumsquehmbglobal will not be responsible for any delay in the delivery of an order.

10.13. You acknowledge and agree that information submitted by you for availing the Services and/or information submitted while using the Services may be shared by Sumsquehmbglobal with any affiliate of Sumsquehmbglobal or any third party, inter alia, to facilitate the provision of Services, and hereby consent to the same.

11. Colours

Sumsquehmbglobal has made every effort to display the colours of our products that appear on the Platform as accurately as possible. However, as the actual colours you see will depend on your screen, Sumsquehmbglobal cannot guarantee that your screen’s display of any colour will be accurate.

12. Governing Law and Jurisdiction

12.1. These General T&Cs shall be construed in accordance with the applicable laws of India. The Courts at Bangalore shall have exclusive jurisdiction in any dispute arising out of these General T&Cs.

12.2. Any dispute or difference either in interpretation or otherwise, of any terms of these General T&Cs between the parties hereto shall be referred to an independent arbitrator who will be appointed by Sumsquehmbglobal and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Bangalore. The High Court at Bangalore alone shall have the jurisdiction, and the Laws of India shall apply.

13. Reviews, Feedback, Submissions

13.1. All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions, if disclosed, submitted or offered on or to this Platform or otherwise disclosed, submitted or offered in connection with your use of the Services (collectively, the “Comments”) shall be, and remain, the property of Sumsquehmbglobal. Such disclosure, submission or offer of any Comments shall constitute an assignment to Sumsquehmbglobal of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Sumsquehmbglobal owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Sumsquehmbglobal is and shall be under no obligation:

(1) to maintain any Comments in confidence;

(2) to pay you any compensation for any Comments; or

(3) to respond to any Comments.

13.2. You agree that any Comments submitted by you to the Platform will not violate these General T&Cs or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Platform will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’. Please note that all reviews submitted by you are subject to checks and moderation by Sumsquehmbglobal.

13.3. Sumsquehmbglobal reserves the right to publish, moderate, solicit or withhold reviews or comments and ratings with no liability. You grant Sumsquehmbglobal the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify Sumsquehmbglobal and its affiliates for all claims resulting from any Comments you submit. Sumsquehmbglobal and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

14. Intellectual Property Rights and Limited License to Access

14.1. Sumsquehmbglobal, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials that appear on and are embedded in the Platform. All software used on the Platform is the property of Sumsquehmbglobal or its licensees and suppliers and protected by Indian and international copyright laws. The content and software of the Platform may be used only as a shopping resource.

14.2. Sumsquehmbglobal grants you a limited license to access and make personal use of the Platform and not to download (other than page caching), reproduce, duplicate, copy or modify it, or any portion of it, except with the express written consent of Sumsquehmbglobal. This license does not include any resale or commercial use of the Platform, its content or any third party content hosted on it; any collection and use of any product listings, descriptions, or prices; any derivative use of the Platform or its content; any downloading or copying of account information for commercial gains or benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

14.3. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Platform or of Sumsquehmbglobal and its affiliates without express written consent.

14.4. You may not use any meta tags or any other ‘hidden text’ utilising the Platform’s or Sumsquehmbglobal’s name or trademarks without the express written consent of Sumsquehmbglobal.

14.5. References on this Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information provided solely as a convenience to you and do not in any way constitute or imply Sumsquehmbglobal’s endorsement, sponsorship or recommendation of the third party, information, product or service. Sumsquehmbglobal is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk.

14.6. Any unauthorised use shall terminate the permission or license granted herein by Sumsquehmbglobal.

15. Disclaimer: No Warranties

151. Sumsquehmbglobal provides no warranty, express or implied, with respect to the Platform and Services. To the fullest extent permissible, pursuant to applicable law, Sumsquehmbglobal and its third-party partners, licensors, and suppliers disclaim all warranties or guarantees - whether statutory, express or implied - including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. Services provided by Sumsquehmbglobal through the Platform are on an ‘as is’, ‘where is’, ‘with all faults’ basis.

16.2. No advice or information, whether oral or written, obtained by you from Sumsquehmbglobal or the use of Services will create any warranty or guarantee other than those expressly stated herein. For this Disclaimer, you expressly acknowledge that as used in this section, the term ‘Sumsquehmbglobal’ includes Sumsquehmbglobal’s officers, directors, employees, shareholders, agents, licensors, subcontractors and affiliates. You expressly agree that use of Services on the Platform is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Platform or on the internet generally.

16.3. Sumsquehmbglobal and its third-party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the Services and the Platform or any reference sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the Services and the Platform or any reference sites/platforms/apps/services at your discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such material or data. Sumsquehmbglobal does not authorise anyone to make any warranty on its behalf, and you should not rely on any such statement.

16.4. Sumsquehmbglobal does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the third parties. You are advised to independently verify the bona fides of any particular third party that you choose to deal with on the Platform and use your best judgement on that behalf. All third party offers are subject to respective party terms and conditions. Sumsquehmbglobal accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

16.5. While Sumsquehmbglobal takes every effort to ensure that the product/services are delivered to you within the estimated delivery time as reflected on the Platform at the time of placing the order, Sumsquehmbglobal does not make any representation and warranty with respect to the delivery time. The delivery time is only an estimated time, which may change without notice due to delays that are beyond reasonable control of Sumsquehmbglobal.

16.6. Sumsquehmbglobal is not responsible for any unsatisfactory or non-performance of services or breach of any contract entered into between you and any Third Party Service Providers listed on the Platform. Sumsquehmbglobal cannot and does not guarantee that the concerned Third Party Service Providers will perform or honour any transaction concluded on the Platform. Sumsquehmbglobal is not responsible for unsatisfactory or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. For the purpose of this clause ‘Third Party Service Providers’ shall mean the F&B Service Provider, Pharma Service Provider and such other third-party service providers/sellers that are listed on the Platform as ‘Sellers’ other than Sumsquehmbglobal.

16.7. This section shall survive the termination of the General T&Cs. In no event will Sumsquehmbglobal be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the Sumsquehmbglobal Platform.

17. Indemnity

You agree to defend, indemnify and hold harmless Sumsquehmbglobal, its employees, directors, officers, agents and their successors and assigns from and against any claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Sumsquehmbglobal or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under these General T&Cs or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of these General T&Cs.

18. Confidentiality

You specifically agree that to facilitate access to the Platform, Sumsquehmbglobal may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise or any third party.

19. Assignment: Restrictions on Information Sharing; Privacy

19.1. These General T&Cs, and any rights granted hereunder, may not be transferred or assigned by you without Sumsquehmbglobal’s prior written consent, which may be withheld in Sumsquehmbglobal's sole discretion, but these General T&Cs, and any rights granted hereunder, may be assigned by Sumsquehmbglobal freely (including to its affiliates) and without any restriction. Any assignment attempted to be made by you in violation of this provision shall be void and of no effect.

19.2. Sumsquehmbglobal, amongst others, shares information with companies (including with its affiliates) who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in Sumsquehmbglobal’s products and services offering any products or services from the Platform, and conducting customer research or satisfaction surveys. Any such sharing will comply with applicable laws, and these companies are obligated to protect your personal information under applicable law.

19.3. You represent that you have read, understood and agreed to Sumsquehmbglobal’s Privacy Policy. It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities − for Sumsquehmbglobal to disclose your personal information. Sumsquehmbglobal may also disclose information about you if Sumsquehmbglobal determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

19.4. Sumsquehmbglobal may also disclose information about you if Sumsquehmbglobal determines that disclosure is reasonably necessary to enforce these General T&Cs or protect Sumsquehmbglobal’s operations or users. Additionally, in the event of a reorganisation, transfer, merger, or sale of all or any portion of Sumsquehmbglobal’s business or products or services offered through the Platform to any person (including any affiliates), Sumsquehmbglobal may transfer any and all personal information that Sumsquehmbglobal collects to the relevant transferee or enter into contractual agreements to share such information with such transferees, and transfer any contractual rights or benefits to such transferees.

19.5. Sumsquehmbglobal’s privacy policy applies to the use of the Platform, and its terms are made a part of these General T&Cs by this reference. Additionally, by using the Platform, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send to the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

20. Waiver and Release

The failure of Sumsquehmbglobal to exercise or enforce any right or provision of these General T&Cs will not constitute a waiver of such right or provision. Any waiver of any provision of these General T&Cs will be effective only if in writing and signed by Sumsquehmbglobal. To the maximum extent permitted by law, you waive, release, discharge and hold harmless Sumsquehmbglobal, its affiliates, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the Platform or our Wallet (upcoming).

21. Limitation of Liability

In no event, Sumsquehmbglobal or its contractors, agents, licensors, partners or suppliers will be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: (i) these General T&Cs; (ii) the our Wallet (upcoming), the Platform or any reference site/app/platform/service; or (iii) your use or inability to use the our Wallet (upcoming), the Sumsquehmbglobal Platform (including any and all materials) or any reference sites/app/platform/service or (iv) any other interactions with Sumsquehmbglobal, however caused and whether arising in contract, tort including negligence, warranty or otherwise, even if Sumsquehmbglobal or a Sumsquehmbglobal authorised representative has been advised of the possibility of such damages. You acknowledge and agree that Sumsquehmbglobal has offered its products and services, set its prices, and entered into these General T&Cs in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and Sumsquehmbglobal, and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and Sumsquehmbglobal. Sumsquehmbglobal would not be able to provide the services to you on an economically reasonable basis without these limitations. Applicable law may not completely allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitations or exclusions will apply to you subject to applicable law. In such cases, Sumsquehmbglobal’s liability will be limited to the fullest extent permitted by applicable law. 

22. Severability

If any provision of these General T&Cs or as a whole is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from the General T&Cs to the minimum extent required, and the remaining provisions will remain valid and enforceable.

23. Customer Support

For any questions, comments, or complaints related to the Platform and its Services, customers can contact Sumsquehmbglobal through email of phone no.

Support Section: Visit the ‘Support’ option under the ‘My Account’ section

Email-info@sumsquehmbglobal@gmail.com /hmbglobalpvtltd@gmail.com

24. Termination

These General T&Cs are effective unless and until terminated by either you or Sumsquehmbglobal. You may terminate these General T&Cs at any time, provided that you discontinue any further use of the Platform. Sumsquehmbglobal may terminate these General T&Cs at any time and may do so immediately without notice, and accordingly deny your access to the Services. Such termination will be without any liability to Sumsquehmbglobal. Upon any termination of the General T&Cs by either you or Sumsquehmbglobal, you must promptly destroy all materials downloaded or otherwise obtained from this Platform, as well as all copies of such materials, whether made under the General T&Cs or otherwise. Sumsquehmbglobal's right to any Comments shall survive any termination of these General T&Cs. Any such termination of the General T&Cs shall not cancel your obligation to pay for the product already ordered from the Platform or affect any liability that may have arisen under the General T&Cs.

TERMS AND CONDITION FOR  VEGETABLE AND FLOWER SERVICES

1. Flowers and vegetable Services

1.1. The Platform shall allow users to order, based on availability, food and beverage products, which shall include and not be limited to, prepared items, and/or pre-packaged or customized food and beverage products as listed on the Platform (‘F&B Products’) by the third-party food and beverage service provider(s), which shall include cloud kitchen operators, restaurant owners or such other third party entities that deal in F&B Products (‘F&B Service Providers’). IRCPL shall deliver the F&B Products to you on an as-is basis in the same form and packaging as handed to it by the F&B Service Provider and does not make any representation or warranties, implicitly or explicitly, in respect of the F&B Products available on the Platform. IRCPL accepts no liability for any error, inaccuracy or omission of F&B Service Providers or for information/inputs received from F&B Service Providers and provided to you through the Platform or otherwise.

1.2. You acknowledge and agree that IRCPL shall not, at any time, have any ownership and/or title to any F&B Product(s), which is subject to a bipartite sale and purchase contract between you and the F&B Service Provider. The prices of the F&B Products offered by the F&B Service Provider on the Platform are determined by the F&B Service Provider alone. IRCPL hereby disclaims all liability in respect of F&B Products, including but not limited to the pricing quality, merchantability, ingredient, packaging and/or the labelling of the F&B Products provided by the F&B Service Providers.

2. Advertising of F&B Products

The Platform may contain displays of certain advertising information or promotional material or other material, including but not limited to banners, sampling schemes, contests, freebies, banners etc., submitted to IRCPL by F&B Service Providers for inclusion on the Platform (‘Advertising Material’). Responsibility for ensuring that Advertising Material submitted is in compliance with applicable international and national law will rest exclusively with the F&B Service Providers. IRCPL shall not be liable to any third party for any alleged intellectual property rights with respect to the Advertising Material.

3. Invoice for F&B Products

3.1. In respect of the order(s) placed by you for F&B Products, IRCPL shall issue documents like order summary, tax invoices, etc. as mandated under applicable laws. Invoice(s) shall be issued based on the order, as stated below.

a. Supply of pre-packaged F&B Products- Tax invoice will be issued by F&B Service Provider, which may also include any delivery charges or such other charges, if levied, by the F&B Service Provider.

b. Supply of F&B Products prepared by F&B Service Provider– Tax invoice will be issued by IRCPL on behalf of the F&B Service Provider in accordance with Section 9 (5) of CGST Act, 2017, which may also include any delivery charges or such other charges, if levied, by the F&B Service Provider.

c. Delivery charges or platform fees or any other levied charges for F&B products will be invoiced separately by IRCPL. Packaging fees will be included in the F&B Service Provider’s invoice.

3.2. The invoices issued by IRCPL in relation to an order containing F&B Products will be visible on the order summary page once the goods have been delivered to you. IRCPL shall not be responsible for any invoices issued by any third-party F&B Service Provider. You may directly reach out to the respective F&B Service Provider for the invoices issued by it. You hereby acknowledge that F&B Products are being provided to you on the Platform for your own consumption and not for any onward sale.

4. Cancellation/Return and Refund of F&B Products

The cancellation, return and refund forms an integral part of these Terms & Conditions with reference herein:

F&B products are non-returnable. For any issues or complaints, please contact our Customer Support directly.

Refunds for cancelled food orders will be credited to the original source of payment, not the our Wallet (upcoming), as these are fulfilled via the marketplace model.

All the above mentioned policies may vary depending on the product and the F&B provider.

OUR WALLET (UPCOMING) TERMS AND CONDITIONS

The our Wallet (upcoming) Services is provided by Sumsquehmbglobal as a Closed System Prepaid Instrument (hereinafter ‘our Wallet (upcoming)’) and is compliant with the Payment and Settlement Systems Act, 2007 and the Master Directions on Prepaid Payment Instruments, 2017, along with such other applicable RBI rules, guidelines, norms, circulars and directions. You may load your our Wallet (upcoming) when using the Services through different sources, as prescribed in these our Wallet (upcoming) Terms and Conditions (‘our Wallet (upcoming) T&Cs’) below. The amount in the our Wallet (upcoming) shall only be used for making payments towards transactions done by you on the Platform. You acknowledge and understand that the issuance of our Wallet (upcoming) shall be the sole prerogative of Sumsquehmbglobal, and nothing contained in these our Wallet (upcoming) T&Cs should be construed as an obligation on Sumsquehmbglobal to issue our Wallet (upcoming)(s) to any person.

‘our Wallet (upcoming)’ is issued upon collection of minimum customer details, including customer’s name, e-mail address, mobile number, which permit payment for the purchase of eligible goods from Sumsquehmbglobal.

1. Sources of Funds in our Wallet (upcoming):

1.1. Direct top-up/recharge: You may add money or recharge your our Wallet (upcoming) through online payment methods such as domestic credit/debit card/UPI and/or net banking from your account or such other methods as permitted by Sumsquehmbglobal at its sole discretion, from time to time.

1.2. Refunds: In case of any refunds initiated by you for returns, in line with the Cancellation/Return and Refund Policy (incorporated by reference herein) of Sumsquehmbglobal, the amount shall be primarily refunded to your our Wallet (upcoming) (except purchases from third party service providers like Electronics, Pharma, Fresh foods etc. will be credited to the source of payment, and not the our Wallet (upcoming), as these are fulfilled via the marketplace model). You may request that the amount be transferred to your source account by reaching us through our customer care using the details mentioned in the General T&Cs. In the event that you make a purchase while your wallet reflects a negative balance, and the said order is subsequently returned for any reason, the refund will include the negative balance amount only up to a maximum of Rs. 25. Any refund of negative balances beyond Rs. 25 shall be subject to internal review and may be withheld in cases suspected of misuse or fraud.

1.3. Order Variation: Your  Wallet (upcoming) may also be credited or debited on account of any variation in the price of any products ordered by you, in line with our True Weight Policy. You will receive a mail/SMS notification under the name of ‘order modification’ in cases of such variations in the weight and the change in their corresponding price. The difference amount shall reflect as a credit or debit balance in your  Wallet (upcoming) after such an order being delivered to you.

1.4. E-Gift Cards: A Gift Card received through an e-mail or shared via link, will contain an alphanumeric code. In order to redeem the Gift Card value, you would be required to copy the code > enter the code in your our Wallet (upcoming) by clicking/tapping on ‘Redeem now’ on ‘Recharge Wallet’ page/screen. Upon clicking/tapping on ‘Redeem’, the Gift Card equivalent value shall get added to your our Wallet (upcoming). You can then use the Gift Card value to make purchases on Sumsquehmbglobal. Amount loaded in your our Wallet (upcoming) using an E-Gift Card cannot be redeemed for cash, and no bank account transfers shall be made for the same.

You may note that withdrawing money from our Wallet (upcoming) is not allowed, and any transfer to the source account is subject to the terms contained herein and at the sole discretion of Sumsquehmbglobal. Any outstanding credit in the our Wallet (upcoming) must be utilised only to make payments for bona fide transactions. You must ensure the availability of sufficient funds in your our Wallet (upcoming) before executing any transaction from your our Wallet (upcoming).

2. Maximum Limit

2.1. You can load a maximum of Rs. 10,000 (Rupees Ten Thousand Only) into your our Wallet (upcoming) through direct actions such as UPI, credit/debit cards, or net banking. This limit is specifically applicable to customer-initiated top-ups only. Exceptions: This Rs. 10,000 (Rupees Ten Thousand Only) limit does not apply to funds added due to refunds, promotional credits, or adjustments initiated by the Platform. In such cases, the our Wallet (upcoming) balance may exceed Rs. 10,000.

2.2. Please note that purchases made from Third Party Service Providers listed on the platform are not eligible for payment via our Wallet (upcoming). our Wallet (upcoming) can only be used for purchasing products sold by Sumsquehmbglobal. Any refunds, wallet credits, or promotions related to third-party seller orders will be processed as per the seller’s policies and are not governed by the our Wallet (upcoming) system. Please refer to the product details to know more.

3. Expiry or Forfeiture

The balance in your our Wallet (upcoming) shall be valid for a period of 1 (one) year from the date of it being added to the our Wallet (upcoming). Prior to the expiry of the 1 (one) year period, you may either utilise the eligible amount for any transactions or request that such amount be transferred to your source account by contacting us through our customer care details as mentioned in General T&Cs. It is clarified that any amount related to promotional cash backs or credits on account guarantee lying in the wallet sh